Team leadership: losing builds character

Last weekend was spent on the touchline assisting Coach Mario with my daughter's rep soccer team.
On Saturday we won two games.  Our final game was against a team that had won one and lost one.  Barring a disaster we were guaranteed a spot in the finals.

Well the disaster very nearly occurred.  We were taken to the cleaners 5 - 0 by a team that was not as skillful but were more motivated than us.  We barely kept our spot in the final.  The warm down was muted, from the keeper to the strikers the team knew that individually and collectively they had checked out before the game and so had paid the price.

They had let themselves, their teammates, their coaches, their club and their supporters down on many levels.  Coach Mario knew ranting was neither going to solve anything nor teach anything.  So he left them to their own thoughts.

The team we would be playing in the final?  The one that just beat us 5 nil.

The warm up before the final on Sunday was a subdued affair to say the least.  Before the start of the game Coach Mario got the team together and simple said, "Winning builds confidence.  Loosing builds character.  Put yesterday's game behind you and play our game today."


And, just like any team that is motivated, trained, disciplined and led in a firm but fair way, they did. 


I would like to write that we went on to win; but we didn't. We lost 1 nil. However, it was a loss that I am proud to have been a part of because of what the girls won in terms of individual pride, esprit d'corps, confidence and self-worth.

Coach Mario had the wisdom and experience to know that a rant on Saturday (or Sunday pre-game) was not the way to lead the team.  He demonstrated his belief in them by simply focusing them on their strengths.

For me the lesson is that as a leader you never stop learning now to be a better leader and that sometimes the best way for your team to learn is to let them find their own way out of a mess.

Of course not winning the cup still bites!  Next time.

Leadership: surviving the Death Zone

It is climbing season in the Himalayas and already we have seen tragedy and triumph -  most of it taking place in the Death Zone.

On Everest the Death Zone is the zone above 8,000 meters where there is not enough oxygen to sustain life (an extended stay in the zone without supplementary oxygen will result in deterioration of bodily functions, loss of consciousness and, ultimately, death).  

What has this got to do with business leadership?  We use the expression Death Zone in the context of business leadership to describe the transition that managers must make when they are promoted into a leadership position.

Giving new leaders the intellectual and emotional tools, and coaching to survive this transition is an investment that has high ROI for both your people and your business.

Unfortunately it is more common than not, especially in marketing and advertising firms, to promote a 'craft' expert (manager) into a leadership role without giving them what they need to thrive as a leader.  When you promote someone it is essential that, right from the start, you give them the fundamental tools of leadership.  By this we mean the intellectual framework on how to direct a team, the practical framework to understand and manage a task, and the emotional framework to direct and nurture the talent and, ultimately, the coaching to sustain them through this transition from manager to leader. 

All to often we see people with great potential fail to transition the Death Zone and default back to their comfort zone of managing.  This inevitably means one, or all, of three things: 1) they end up suppressing the talent they are there to lead because they do their job (craft) for them; 2) the task is inefficiently executed (i.e. costly to the firm) due to poor decision-making burning hours and time (the two vital commodities in any firm); and 3) the team becomes dysfunctional due to a lack of clarity of purpose and roles and responsibilities.  Or, worse still, you will see an individual's passion and talent crushed due to the negative experience.

On Everest once you are in the Death Zone every decision you make, no matter how simple, has the potential to change your life forever.  To successfully transition the Death Zone requires skill, motivation, bravery, teamwork, leadership and personal drive in just the right mix. 

For those of us in business with the responsibility for selecting and nurturing leaders there are valuable lessons for us above 8,000 meters.